| Item | Details |
|---|---|
| Service name | Mahjong Q'z |
| Service provider | CLOViZ Inc. (CLOViZ株式会社) |
| Representative | 真崎 颯太郎 |
| Address | 4-13-7 Akatsutsumi, Setagaya-ku, Tokyo 156-0044, Japan |
| Phone number | +81-80-6618-5327 (weekdays 10:00–17:00 JST, excluding weekends and Japanese public holidays) |
| info@cloviz.co.jp | |
| Price | Premium Plan: monthly plan JPY 3,300 (tax included) / yearly plan JPY 19,800 (tax included). Coins: the price of each pack is shown on the purchase screen (tax included). Prices may be shown in the currency and with the taxes applicable to your country or region. |
| Additional fees | Internet connection and communication charges required to use the Service are borne by the customer. |
| Payment methods | Credit cards and other payment methods shown on Paddle's checkout. |
| Seller and payment principal | Paddle.com Inc. in the United States, Paddle.com (Canada) Ltd. in Canada, or Paddle.com Market Limited elsewhere is the seller and Merchant of Record, contracts with you for the purchase, and handles the order, payment, billing, and refund. CLOViZ Inc. provides the Service. Paddle's name may appear on your receipt or payment statement. |
| Payment timing | Premium Plan: the first payment is made at purchase, and the plan is then charged automatically on each renewal date for every term (one month or one year). For plans with a free trial, the first payment is charged when the free trial ends. Coins: payment is made at purchase. The actual debit date depends on your card issuer or other payment provider. |
| Delivery | Available immediately after payment is completed. |
| Automatic renewal and cancellation | The Premium Plan is an auto-renewing subscription and renews automatically unless cancelled before the next renewal date. You may cancel at any time and can keep using the plan until the end of the period already paid for. To cancel, use the Service's settings screen or Paddle's customer portal. If you do not cancel during a free trial, it automatically converts to a paid plan when the trial ends. |
| Returns and refunds | Because of the nature of digital content, purchases are generally non-returnable and non-refundable. Except as required by law, we do not provide prorated refunds for cancellation during a term or refunds for purchased paid coins. Submit refund requests through the Paddle receipt, customer portal, or Paddle buyer support; Paddle's Refund Policy and any non-waivable rights where you live apply. See our Refund Policy. |
| System requirements | The Service works in accordance with the requirements of the browser you use. |
| Cooling-off | The cooling-off period under the Act on Specified Commercial Transactions does not apply to this Service. |
For the full terms of use, see our Terms of Use.